Technical Support

ExperienceRO.exe has stopped working
When a client crashes, it can mean a number of issues. Try all of the solutions below:

Patch Up
We implement new patches regularly, so make sure you're patched up.
 * 1) Go to your ExperienceRO folder
 * 2) Find "ExperienceRO Patcher"
 * 3) Run the patcher. When it's done downloading all the files, there will be a message saying "Client is up to date!"

Disable DEP for ExperienceRO.exe

 * 1) Disable your antivirus and firewall.
 * 2) Right-click 'My Computer' or 'This PC'
 * 3) Left side, click 'Advanced System Settings'
 * 4) Advanced > Performance > Settings > Data Execution Prevention
 * 5) 'Turn on DEP for all programs and services except those I select:' > 'Add...'
 * 6) Find your ExperienceRO folder and select 'ExperienceRO.exe'
 * 7) Apply
 * 8) Restart your computer and try again

Admin and Compatibility

 * 1) ​Right-click ExperienceRO.exe > Properties
 * 2) Under the Compatibility tab > Compatibility mode > Check 'Run this program in compatibility mode for:'
 * 3) Select your operating system from the drop-down list.
 * 4) Also under the Compatibility tab > Settings > 'Run this program as an administrator'
 * 5) Apply and restart

Resource File Loading fail
The red "Resource File Loading fail" messages are indicators of minor spriting issues. We all get these messages, but there is nothing wrong with your client, and they don't affect gameplay. We are constantly trying to fix these spriting issues, so please bear with us in the meanwhile. =)

Srcreen Distortion
Screenshot Distortion

If your screenshots are in black and white and are distorted, your client has a resolution issue.
 * 1) Go to your ExperienceRO folder.
 * 2) Launch "ExperienceRO Setup.exe"
 * 3) Under the Graphics tab, find "Resolution:"
 * 4) Choose a width and height that are divisible by 8.
 * 5) * Bad Example: "1366x768x32" is bad because 1366/8 is 170.75, even if 768/8=96 returns a whole number.
 * 6) * Good Example: "1360x768x32" is good because 1360/8=170; 768/8=96; 32/8=4. They all return whole numbers instead of decimals.
 * 7) * Good resolutions are:
 * 8) ** 640x480x32
 * 9) ** 800x600x32
 * 10) ** 1024x768x32
 * 11) ** 1280x720x32
 * 12) ** 1280x768x32
 * 13) ** 1280x800x32
 * 14) ** 1280x960x32
 * 15) ** 1280x1024x32
 * 16) ** 1360x768x32
 * 17) ** 1366x768x32
 * 18) ** 1400x900x32
 * 19) ** 1600x900x32
 * 20) ** 1920x1080x32